Relyance Insurance Services

Relyance Insurance Services

Independent Insurance Agents
Serving the Mid Atlantic Region

About Us  

At Relyance Insurance Services, we ensure our customers’ needs are met by providing quality home, auto, business and life insurance products, competitively priced and supported by personal service. Our goal is to earn our clients’ trust by demonstrating a commitment to service and reliability. We view our reputation as the agency’s most important asset.

Insurance can be very confusing and we take the time to educate our clients and assist them in making product choices. With access to multiple insurance carriers, the agency can provide a broad range of quality products to suit your insurance needs.

We Offer You . . .

  • Personal Attention
  • Friendly Service
  • After-hours and Saturday Appointments
  • Access to multiple carriers through a single agency

Meet our Team

Kelly Keyser-Thompson Kelly has over 25 years of experience in the insurance industry and started the agency on July 1st, 2001. Through the encouragement of many she began in a tiny office in Leesburg, VA but soon moved to an office condominium in Ashburn, VA because of the rapid growth of the business the last 10 years, including adding her husband Art as a partner, who brings tremendous technical and managerial experience.  In addition 2 more licensed staff members were added; Kathy Brown, Personal Lines  Property & Casualty, and Dawn Lambert, Health, Disability & Long Term Care.  Keyser Thompson Insurance now offers all lines of insurance with many different carriers to help find what best meets the client's needs.

The Agency has also won numerous prestigious awards and recognitions over the years and continues to do so every year.

Kelly is very passionate about giving back to the Community doing volunteer work for Small Business Development Center, presenting bi-monthly Insurance Seminars, providing Business Insurance Counseling.  She is also an Ambassador for the Loudoun County Chamber of Commerce, and involved in numerous networking groups, as well as contributor to Loudoun Interfaith Relief, Women Abused Shelter, Loudoun Co. Public Schools, Make a Wish Foundation, Ashburn Volunteer Fire Department, Loudoun-Dulles Police Lodge 69, among many others.

Kathy Brown Kathy joined the Keyser Thompson Insurance team in March 2011 as a part-time, licensed Customer Service Representative.  Kathy comes from a mortgage banking background, having worked in originations, loan servicing and on the investor side.  This experience gives her unique insight in quoting home and automobile insurance.  Kathy lives in western Loudoun County with her husband and two daughters on their small, hobby farm.




Dawn Lambert Dawn is the Health and Life Director at Keyser Thompson Insurance Agency. She comes to us with 15 years of experience in the Insurance field.  She began her career in Property and Casualty and then moved on to Life and Health Insurance and Financial Services.  She has also been a business manager and business owner.  She has specialized in Estate Planning and Group Health and Life Insurance for businesses.

Dawn is a very knowledgeable and dedicated professional who commits herself to listening to clients, analyzing their needs then comes up with the best plans to fulfill their needs. She is skilled at implementing executive and individual Life, Health, Disability, and Long Term Care Insurance as well as Annuities and Employee Benefits.

What are people saying about Relyance Insurance Services?

I want to let you know how much I appreciated your kindness, during this tragic time.  The horrific accident involving the death of a young child is unimaginable.  Your generous time to come and visit me with the beautiful tulips and gracious card was very much appreciated.  It meant so much to us that our agent would take time to console us and we thank you again for all that you did during this very sad time.
Nancy Davis, Ashburn, VA

You and Art continue to offer the best service in my many years of dealing with multiple insurance companies.  You are always there to answer questions and assist us in solving problems.  Thank you so much!
Mike Lowery, Warrenton, VA

Thank you both so much for your expedient and professional response to our recent auto accident.  It was a very chaotic and terrifying situation and you were there immediately proving guidance and instruction on how to proceed.  The experience was smooth and seamless.  It is refreshing to have experienced such and amazing group of people working together, both Agent & Claims Adjuster, to make this difficult time for us easier to handle.
Karen & Dan Stephens, Waterford, VA

You and Art have been extremely helpful with always providing us prompt and sufficient service.  Each and every time we’ve needed a certificate processed, questions about billing or coverage concerns, your professionalism and personal service has allows us to run our own business sufficiently.  We appreciate all you continue to do for us.
Prasad, Nagoor & Biju, ISOFTECH, Inc., Sterling, VA

I really appreciate your outstanding services you offered me and will use your services if needed in the future, should I move back to the area. I will also strongly recommend you to anyone who needs your service and wants to save money. 
Saoussen Bahri, Woodbridge, VA

Thank you for all of your outstanding service and attention.  Your agency has always treated us with the utmost kindness and professionalism.  We can only hope to find an agent with this much integrity in Montana.
Chuck & Bonnie LaMalfa, Greenwood, MO

I was referred to your agency by a close friend and have been extremely happy with your outstanding professionalism and overall providing excellent insurance in addition to saving me money!!  Your agency has proven to be exceptional and I look forward to working with you for many years to come.
Lisha Thorn-Holloway, Ft. Washington, MD

Your agency is always quick and efficient when getting back to me and I am very appreciative of your fine service.
Toni Tileva, Arlington, VA

I experienced great service and professionalism and I will definitely refer my friends and family to you guys!
Daniel Daymude, Ashburn, VA

Thank you, thank you thank you!  You all have saved us so much money and you are very much appreciated!
Beth & Ellis Chapman, Berryville, VA

I just had to email and let you know how easy our experience with Erie and getting my car fixed was.  It's not often that people have great things to say about businesses these days, and we were very impressed.  We simply let our Erie coordinator know what auto shop we were using.  When we showed up there, our paperwork was waiting.  When we dropped off and picked up the car, Enterprise did all the work.  It was so stress free, and the work done was excellent!  We haven't had a "car related" experience like that EVER. Thanks!
Jody & Ted Tuel,Silver Spring, MD




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